Marketing and Customer Service

We have keen market insight and accurately formulate market strategies with breadth and depth. Let our customers benefit from a versatile professional team.

Marketing Department

• Market Insight

We deeply study market trends, understand customer needs, and formulate accurate market strategies to ensure that our products and services always meet the needs of the market.

• Marketing Channels

Adopt a multi-channel marketing strategy that combines online and offline, and expand market influence through exhibitions, seminars, online promotion and other methods.

• Product Optimization

We actively collect market feedback and continuously optimize product performance to meet the ever-changing market needs.

After-sales Service Commitment

HAINWISE attaches importance to every interaction with customers and establishes long-term and stable cooperative relationships through effective customer relationship management. We are well aware of the importance of after-sales service and are committed to providing customers with high-quality and efficient after-sales service experience.

• Quick response:

Commit to respond within 24 hours after receiving a customer service request.

For emergency situations, provide quick response service within 2 hours.

• Multi-channel service access:

Provide customers with convenient service access through multiple channels such as telephone, email, online chat and social media.

Ensure that these channels are managed by dedicated personnel during working hours so that customers can get help at any time.

• Customer satisfaction:

Regularly collect customer feedback on after-sales service through questionnaires, telephone follow-up, etc.

Based on customer feedback, continuously optimize service processes and improve service quality.